Rediscovering Conflict in Work Environments

How to Turn Conflict into a Competitive Advantage

Conflict is inevitable in the workplace. How it’s handled will determine if it’s a roadblock or a competitive advantage. This course helps individuals and teams understand the underlying dynamics of conflict and develop strategies to navigate conflict effectively.

Statistics about Workplace Conflicts:

Organizations with frequent workplace conflicts witness a staggering 48% increase in employee turnover.

(SHRM)

29% of the workforce nearly constantly experiences conflict.

(The Myers-Briggs Company)

60% of employees have not received basic training on conflict resolution in the workplace. Of those who did, 95% stated that the training helped them become more effective in their jobs.

(CPP Global)

WITH THE RIGHT APPROACH, TEAMS CAN LEARN TO TURN CONFLICT INTO A COMPETITIVE ADVANTAGE

Rediscovering Conflict in Work Environments is an interactive, in-person workshop that equips teams with practical strategies to navigate conflict, improve communication, and transform tension into stronger collaboration and team effectiveness.

WORKSHOP OUTCOMES:

  • Identify how communication styles influence conflict dynamics

  • Gain insight into why certain behaviors escalate or defuse tensions

  • Learn how your personal conflict style impacts interactions and outcomes

  • Shift from avoidance or confrontation to resolution and collaboration

  • Learn how to respond thoughtfully instead of reacting impulsively in tense situations

  • Learn practical conflict-resolution techniques

  • Apply proven strategies to mediate and resolve disputes

  • Create an environment in which conflict leads to innovation rather than division

  • Guide teams through difficult conversations with confidence and clarity

C U R R I C U L U M

Transforming Conflict into Constructive Conversation

  • Why conflict occurs and why it escalates

  • Common myths and misconceptions about conflict

  • Identifying personal conflict styles and their impact

  • Recognizing emotional triggers and de-escalation techniques

  • Assessing constructive vs. destructive conflict behaviors

Conflict Styles and Communication Approaches

  • Identifying communication tendencies in conflict situations

  • The role of active listening and empathy in resolution

  • How different styles approach confrontation and collaboration

  • Strategies to adapt communication based on different personalities

  • Techniques for de-escalating tense situations

  • The structured approach to conflict resolution

  • Managing workplace disagreements while retaining relationships

  • Encouraging constructive dialogue through reframing techniques

Conflict Resolution Strategies and Tools

Applying Conflict Resolution in Real-World Situations

  • Facilitating difficult conversations with confidence

  • Turning conflict into an opportunity for growth and innovation

  • Creating a culture of open communication and trust

Testimonials

  • "Frank is a charismatic and engaging facilitator who effortlessly captivates audiences of all sizes. His approach combines insight, clarity, and energy, making complex topics both accessible and persuasive. His ability to connect with people and encourage meaningful discussions is genuinely inspiring. Frank can remarkably communicate with multifaceted levels of people and still maintains interests at all levels."

    Nancy Brown,
    Executive Director, KYAPEX Accelerator 

  • “Frank is a positive and engaging speaker who genuinely seeks to inform his audience. He follows through after his presentations with engagement and resources to support his clients for success.” 

    Chris Wooldridge,
    Director, Center for Economic and Entrepreneurial Development, Murray State University

  • “Frank is a wonderful mentor and facilitator. His natural ability to draw on adult learning principles is one of the reasons for his success in this field. He is able to engage and educate participants with an uncanny skill.”

    J. Christopher Watkins,
    Department Head, Training and Technical Assistance Services
    Western Kentucky University (retired)

Request Information on the Rediscovering Conflict in Work Environments workshop 

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About the Facilitator

Frank Bennett MBA, SBSP, CPP
The Leadership Center, Executive Director